Date Posted: Thursday 11th August 2022

Applications Close:  5:00pm Monday 29th August 2022

Job Type: Permanent Full-Time

Job Title: Manager of Support Services – Service Delivery

Job Ad Number: 11082022

Location: Latrobe Valley (Interchange Gippsland Morwell Office), or Bass Coast (Interchange Gippsland Wonthaggi Office)

Hours: 1.0FTE, Monday – Friday 9:00am – 5:00pm

Work for a more inclusive community and empower people with a disability, join Interchange Gippsland’s team today!

Established in 1986, Interchange Gippsland is a highly regarded not for profit NDIS registered organisation that provides innovative and flexible support services to individuals with a disability and their families across the Gippsland region.

The Position

We are seeking an incumbent that is an experienced, highly skilled and degree qualified leader to support and drive the implementation of our programs across the Gippsland region. The Manager of Support Services is responsible for the monitoring, coordinating and development of programs across Gippsland within the Service Delivery stream of the business.

In this role, you will utilise your community connections and partnerships to strengthen the participant experience and lead a team in coordinating programs across Gippsland that are delivered across our three office sites; Morwell, Wonthaggi and Bairnsdale. You will take a lead in the strategic planning and implementation of services and service development, including the recruitment and retention of staff.  Critical to your success in the role will be your working knowledge of the NDIS and the associated compliance and legislation requirements.

This list is not entirely comprehensive, but the incumbent will be expected to:

• Coordinate and monitor allocated programs to ensure that they provide a high quality service
• Monitor and allocate program resources and budgets
• Participate in the development and implementation of key stakeholder feedback processes
• Partake in the recruitment, selection and retention of staff process
• Take a lead role in the strategic planning and decision making
• Involvement and tenders and submission, and;
• Much more!

Mandatory Qualifications and Experience

• Minimum of Bachelor degree in relevant social science, health or human services discipline
• NDIS Workers Screening Check
• Current Working With Children’s Check
• Current Driver’s Licence
• Knowledge of the NDIS and their Practice Standards
• Experience in developing and leading teams
• Excellent verbal and written communication skills with the ability to communicate with a wide range of people
• An understanding of the issues and challenges facing children/young people with disabilities and their families
• Excellent organisational skills, including the ability to prioritise when working under competing priorities
  Demonstrated high levels of personal responsibility, reliability and initiative, with a capacity to work as part of a team, and work independently to achieve outcomes
• An understanding of legislation and Government policy relevant to disability services, including a sound understanding of the principles of Social Justice
• Competent in information technology skills

The Details

In return for your skills and experience you will be remunerated with a competitive salary and work conditions in line with the Social, Community, Home Care and Disability Services (SCHADS) Award and is based upon your qualifications, skills and experience. As a not-for-profit organisation, you will have access to attractive salary packaging options, as well as a company car with personal use forming part the remuneration package.

This position is being advertised for either our Morwell or Wonthaggi Office location.

How to Apply

To be considered for this position, it is requested that you demonstrate your abilities against the Job Skills Requirements as outlined in the position description via a Cover Letter. You must submit your resume, cover letter and completed application form via the ‘Apply Now’ button below.

For further information, please contact Rebecca Massaro on 1300 736 765.

APPLICATIONS CLOSE 5:00pm Monday 29th August 2022

All candidates note that Interchange Gippsland is a ‘Child Safe’ organisation and successful applicants will be required to undergo comprehensive screening.