COVID-19 (Coronavirus) Update


We currently seem to be experiencing issues where some calls to our 1300 number are not coming though.

If you haven’t been able to get through to reception, please send us an email to and we will give you a call back.


We continue to adapt to the changing environment and our latest news is that we have taken YAS, Friendship Group and Friends For Life online!  Participants and staff are now connecting online via Zoom!  If you would like to get involved and be part of the fun please contact us on 1300 736 765 or email us at for more information.


We continue to keep abreast of the latest government updates and official health advice in relation to the COVID-19 pandemic.  We are committed to doing everything we can to ensure our clients and their families continue to receive the essential disability services they need while recognising the important role we all play minimising the spread of coronavirus.  In particular, the health and safety of our valued clients, families, carers and staff is our first priority.

As a result, we have had to make some changes to our programs, which includes cancellation of all group activities including YAS, for the time being.  We are still providing Support Coordination and 1:1 care using strict hygiene standards.  Our staff have been advised to follow strict protocol before commencing a shift to ensure the safety of everyone involved.

We recognise that these are challenging times for everyone and we would like to thank all our participants, families, carers and staff for your understanding, flexibility and patience in these unprecedented times.  It is this sense of community and resilience that will help us through these uncertain times.

Interchange Gippsland will continue to monitor the situation and update you on any further changes to our operations.  In the meantime, please contact us on 1300 736 765 or if you have any questions.



Activities Postponed

Our activities have been postponed at this time. However, Support Coordination and 1:1 shifts are still available. Families are in the process of being contacted. For more information, please call our office on 1300 736 765.



Changes to Office Arrangements (as from Friday the 20th of March – Tuesday the 14th of April)

In line with the continually changing situation and following government advice we are making some changes to our office arrangements in line with social distancing guidelines.  Where possible our office staff will be working from home with minimal staff based at our offices.  We will also be closing our offices to walk-in visitors for the next three weeks.  However, staff can still be contacted by calling 1300 736 765 or emailing or your coordinator’s work email address.

We plan to continue to provide services in a modified way for as long as it is safe and possible to do so, however, we are aware this is a continually changing situation and will adhere to government advice as it comes to hand.

We understand this is a challenging and disruptive time for all families.  We thank you for your patience and will continue to keep you up to date with any changes to our operations.



NDIS Quality & Safeguards Commision has released FREE Infection Control Training on COVID-19 by the Department of Health. If you wish to complete this module, click here.



Following on from yesterday’s update we wish to re-iterate that we are constantly monitoring the situation and that the safety of participants and staff are our primary concern.

We are working within government guidelines and will continue to review the latest information and make changes as necessary.

We have implemented a strict cleaning regime across all sites to ensure shared surfaces, equipment and vehicles are cleaned regularly throughout the day.

We are following social distancing processes for staff and participants.

We have adjusted our programs to fit within the current recommendations.

We will continue to keep you updated as we receive further information.

If you have any concerns about the coronavirus please contact their hotline on 1800 675 398 or visit the DHHS website



We wanted to update you on Interchange Gippsland’s plans and response to the COVID-19 (Coronavirus).

We are currently monitoring and implementing as required, all instructions from the State Government along with recommendations from the World Health Organisation.

We have implemented hand hygiene regimes within our programs for our participants and will look to carry this through to all shifts.

We have issued advice to our staff in regards to overseas travel and self-isolation requirements for specific countries. We have also requested that any staff experiencing signs and symptoms of the virus to seek medical assistance and follow medical advice.

Moving forward we will make any changes to programs and service delivery shifts as directed through Government information.